Refund & Return Policy

Effective Date: June 2026

North Star Experience LLP is committed to providing high-quality products, services, and educational resources. Please review this Refund & Return Policy carefully before making a purchase.

Digital Products

Due to the immediate delivery and downloadable nature of digital products, all sales are generally final.

This includes but is not limited to:

  • North Star Life Plans

  • Workbooks

  • Templates

  • Guides

  • Digital Downloads

  • Online Courses

  • Digital Resources

  • Membership Content

No refunds will be provided once digital access has been granted unless otherwise required by law.

Personalized Services

Because personalized products and services require time, planning, analysis, and custom preparation, refunds are generally not available after work has begun.

This includes:

  • Personalized North Star Life Plans

  • Strategic Planning Services

  • Business Planning Services

  • Custom Reports

  • Consulting Services

  • Coaching Programs

If you wish to cancel before work has commenced, please contact us as soon as possible. Approved refunds will be issued at our sole discretion.

Coaching and Consulting Sessions

Coaching, consulting, workshops, and strategy sessions may be rescheduled with at least 24 hours notice.

Missed appointments or cancellations with less than 24 hours notice may be considered forfeited and non-refundable.

Exceptions may be granted in cases of emergency at our discretion.

Physical Products

If physical products are offered in the future, return requests must be submitted within 30 days of delivery.

Returned items must:

  • Be unused

  • Be in original condition

  • Include original packaging when applicable

Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Damaged or Incorrect Products

If you receive an incorrect, defective, or damaged product, please contact us within 7 days of receipt at:

don@thenorthstarexperience.com

Please include:

  • Order number

  • Description of the issue

  • Photographs if applicable

We will work to resolve the issue promptly.

Chargebacks

If you have a concern about a purchase, please contact us before initiating a chargeback.

We are committed to resolving reasonable customer concerns whenever possible.

Contact Information

North Star Experience LLP

Email: don@thenorthstarexperience.com

Website: www.thenorthstarexperience.com

Mailing Address: 2017 3rd Ave, Scottsbluff, NE 60361

By purchasing from us, you acknowledge and agree to this Refund & Return Policy.